Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods. In order to exercise your right of revocation, you must inform us, Carl Henkel GmbH, Brändistrasse 18 c, CH-6048 Horw, Tel.: 0049-9287-9653025, Fax: 00049-9287-9653024, e-mail: [email protected], by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the following sample revocation form, which is not mandatory. In order to exercise your right of revocation, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.


Sample revocation form

(If you want to cancel the contract, please fill in this form and send it back).

Carl Henkel GmbH, Brändistrasse 18 c, CH-6048 Horw, Fax: 00049-9287-9653024

e-mail: [email protected]

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in the case of paper notification)

- Date


(*) Delete as appropriate.

Consequences of withdrawal

If you withdraw from this contract we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a different method of delivery to the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your withdrawal. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us, Carl Henkel GmbH, Brändistrasse 18 c, CH-6048 Horw, without delay and in any event within fourteen days at the latest from the day you notify us of the cancellation of this contract. The deadline is deemed to have been met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their condition, properties and functioning.

End of the cancellation policy

Exceptions to the right of withdrawal

The right of withdrawal does not apply to the following contracts, unless the parties have agreed otherwise:

Contracts for the supply of goods which are not pre-packaged and the production of which is subject to individual choice or designation by the consumer or which are clearly tailored to the personal needs of the consumer; contracts for the supply of goods which are liable to deteriorate rapidly or the expiry date of which would be rapidly exceeded; contracts for the supply of sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after supply; contracts for the supply of goods where, after delivery, they have been inseparably mixed with other goods by reason of their nature; contracts for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract but which can be supplied no earlier than 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control; contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery; contracts for the supply of newspapers, periodicals or magazines, excluding subscription contracts

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