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You have the right to withdraw within fourteen days without giving a reason this contract. The withdrawal period is fourteen days from the date on which you or a representative from your third party other than the carrier and the goods have taken possession of or has. To exercise your right, you have to send it to Carl Henkel GmbH, Brändistrasse 18 c, CH–6048 Horw, Tel.: 0049-9287-9653025, Fax: 00049-9287-9653024, e-mail: [email protected], by means of a unequivocal statement (eg a consigned by post mail, fax or e-mail), inform them of your decision to withdraw from this contract. You can do so via the following model withdrawal form, which is not mandatory, however. To comply with the cancellation, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period.


Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

Carl Henkel GmbH, Brändistrasse 18 c, CH–6048 Horw, Tel.: 0049-9287-9653025, Fax: 00049-9287-9653024, e-mail: [email protected],

- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*) / received on (*)

- Name / consumer (s)

- Address of the / consumer (s)

- Signature of / consumer (s) (only with message on paper)

- date
(*) Delete as appropriate.


If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard ), immediately and repay later than fourteen days from the date on which the notification has been received through your withdrawal with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have the goods promptly and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract, returned to us, the DHL Solutions Retail GmbH, c/o Carl Henkel Versand, z.H. Frau Page, Gießerstr. 5, 59425 Unna or to hand over. The deadline is met if you send the goods before the period of fourteen days. They bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, where the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods dealing with you.


Exceptions to the Withdrawal
The right of withdrawal, unless the parties have agreed otherwise, not in following contracts:

Contracts for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer contracts for the supply of goods that can spoil quickly or whose expiration date quickly would be exceeded, contracts for the supply of sealed goods which are not suitable for reasons of health or hygiene to return when their unsealed after delivery, contracts for the supply of goods when they are inseparable after delivery due to their condition with others goods were mixed, contracts for the supply of alcoholic beverages, the price has been agreed in the contract, which can be delivered earlier than 30 days after the conclusion, however, and the current value of fluctuations in the market depends on the entrepreneur's control, contracts to supply audio or video recordings or computer software in a sealed package, if the seal was removed after delivery, contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts