PRIVACY POLICY

1. Information about the collection of personal data and contact information of the data controller

1.1 We are pleased that you have visited our website and thank you for your interest. In the following privacy policy, we inform you about how your personal data is handled when using our website. Personal data is any data with which you can be personally identified.

1.2 The party responsible for processing data on this website in accordance with the General Data Protection Regulation (GDPR) is Carl Henkel GmbH, Brändistrasse 18, 6048 Horw, Switzerland, tel.: +41-41-412-1226, e-mail: [email protected] The party responsible for the processing of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential contents (e.g. orders or requests to the data controller). You can recognise an encrypted connection by the string "https://" and the lock icon in your browser’s address bar.

2. Data collected when you visit our website

When using our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (known as “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

- Our website visited by you
- Date and time of access
- Amount of data sent in bytes
- Source/reference from which you accessed the page
- Browser used
- Operating system
- IP address used (if applicable: in anonymised form)

The processing is done based on Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be forwarded or used in any other way. However, we reserve the right to check the server log files in the future in the event that concrete evidence should point to illegal use.

3. Cookies

In order to make your visit to our website more pleasant, and to enable you to use certain functions, we use cookies on certain pages. Cookies are small text files which are stored on your end device. Some of the cookies we use are deleted after the browser session, i.e. after you close your browser. These are known as session cookies. Other cookies remain on your end device and enable us and our partner companies (third-party cookies) to recognise your browser on your next visit (persistent cookies). If cookies are used, they collect and process certain user information on an individual level, such as browser and location data, as well as IP addresses. Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie in question.

The cookies partly serve to simplify the order process (e.g. saving the contents of a virtual shopping cart for when you visit the webpage later) by storing settings. If individual cookies implemented by us also process personal data, the processing shall take place in accordance with Art. 6 para. 1 lit. b GDPR either for carrying out the order or in accordance with Art. 6 para. 1 lit. f GDPR for protecting out legitimate interests to ensure the best possible functionality as well as a customer-friendly and effective design of the website.

In some cases, we work with advertising partners, who help us make our website more interesting to you. For this purpose, cookies from partner companies (third-party cookies) are also stored on your hard disk when you visit our website. When we work together with the above-mentioned advertising partners, you will be informed individually and separately of the usage of such cookies and the amount of information collected by them in the following paragraphs.

You can set your browser to inform you about the use of cookies, and decide individually on whether to accept them or deactivate the acceptance of cookies, either in certain cases or completely. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of every browser, which explains how to modify your cookie settings. You can find these for each browser under the following links:

Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB&hlrm=en
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Opera: http://help.opera.com/Windows/10.20/de/cookies.html

Please note that the functionality of our website may be limited if cookies are not accepted.

4. Contacting us

If you contact us (e.g. via the contact form or by e-mail), personal data will be collected. The data collected in a contact form can be seen from the respective contact form. This data is stored and used solely for the purpose of responding to your enquiry or contacting you, and the associated technical administration. The legal basis for the data processing is our legitimate interest in responding to your enquiry in accordance with Art. 6 para. 1 lit. f GDPR. If your reason for contacting us is to conclude a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after the final processing of your enquiry; this is the case if it can be inferred from the circumstances that the matter in question has been conclusively clarified, and provided that there are no legal storage obligations to the contrary.

5. Data processing when opening a customer account and for contract processing

In accordance with Art. 6 para. 1 lit. b GDPR, personal data will continue to be collected and processed if you inform us of this for the execution of a contract or when opening a customer account. The type of data collected is indicated in the respective online forms. You can delete your customer account at any time by sending a message to the above-mentioned address of the data controller. We store and use the data shared by you for the fulfilment of contractual obligations. After complete processing of the contract or deletion of your customer account, your data will be blocked in keeping with tax and commercial retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we will inform you accordingly below.

6. Use of your data for direct advertising

6.1 Subscribing to our e-mail newsletter

When you subscribe to our e-mail newsletter, we will send you regular information about our offers. The only mandatory information we need for sending you the newsletter is your e-mail address. You may voluntarily provide any other information for contacting you personally. We use the “double opt-in procedure” for sending the newsletter. This means that we will only send you an e-mail newsletter if you have explicitly confirmed that you consent to receiving newsletters. We will then send you a confirmation e-mail asking you to confirm that you wish to receive future newsletters by clicking on the link provided.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When you register for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration so that we can trace any possible misuse of your e-mail address at a later point in time. The data collected by us when you subscribe to the newsletter will be used exclusively for the purposes of advertising via the newsletter. You can unsubscribe at any time via the link provided in the newsletter or by writing to the data controller mentioned earlier. After you unsubscribe, your e-mail address will be deleted from our newsletter distribution list immediately unless you have expressly consented to the further use of your data or we reserve the right to further use your data, which is permitted by law and about which we inform you in this declaration.

6.2 Sending the e-mail newsletter to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to send you regular offers of similar goods or services to those already purchased from our range, via e-mail. Pursuant to Section 7 (3) German law against unfair competition (UWG), we do not need to obtain separate consent from you for this. In this respect, the data processing is carried out solely on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6 para. 1 lit. f GDPR. If you objected to the use of your e-mail address for this purpose at the beginning, we will not send you an e-mail. You may object to the use of your e-mail address for the aforementioned advertising purpose at any time with future effect by notifying the controller mentioned at the beginning. In this regard, you only have to pay the transmission costs as per the basic tariffs. Once we receive your objection, your e-mail address will cease to be used for advertising purposes immediately.

6.3 Newsletter distribution using MailChimp

Our e-mail newsletter is sent via the service provider The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA (http://www.mailchimp.com/), to whom we forward the data provided by you when you subscribe to our newsletter. This forwarding of data is done in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in using a secure and user-friendly newsletter system that is effective for advertising purposes. Please note that your data is generally transmitted on a MailChimp server in the USA and stored there.

MailChimp uses this information to send and statistically analyse the newsletter on our behalf. For this analysis, the e-mails sent contain so-called web beacons or tracking pixels, which are one-pixel files that are stored on our website. This allows us to determine if a newsletter mail has been opened and which links, if any, have been clicked on. Technical information (e.g. time of access, IP address, browser type and operating system) is collected as well. The data is collected exclusively under a pseudonym, and is not linked to any further personal data of yours; direct association with information related to your personal identity is impossible. This data is used exclusively for statistical analysis of newsletter campaigns. The results of these analyses can be used to ensure that the content of future newsletters better matches the interests of recipients.

If you wish to object to analysis of this data for statistical analysis purposes, you must unsubscribe from the newsletter.

In addition, MailChimp can use this data in accordance with Art. 6 para. 1 lit. f GDPR on the basis of its own legitimate interest in the demand-oriented design and optimisation of the service as well as for market research purposes in order to determine, for example, which countries the recipients come from. However, MailChimp does not use the recipient data of our newsletter to contact recipients directly, nor do they pass the information on to third parties.

In order to protect your data in the USA, we have signed a data processing agreement with MailChimp based on the standard contractual clauses of the European Commission in order to enable the transfer of your personal data to MailChimp. This agreement may be viewed at the following link: http://mailchimp.com/legal/forms/data-processing-agreement/.

MailChimp is certified under the US-EU data protection agreement “Privacy Shield” and thus commits itself to comply with EU data protection requirements.

The data protection regulations of MailChimp can be viewed here: https://mailchimp.com/legal/privacy/.

6.4 Advertising by letter post

On the basis of our legitimate interest in personalised direct advertisement, we reserve the right to store in summarised lists your first and last name, postal address and — if we have received this additional information as part of the contractual relationship with you — your title, academic degree, year of birth and professional title, sector description or business name and to store them in accordance with Art. 6 para. 1 lit. f GDPR and use them for sending you interesting offers and information about our products by post.

You can object to the storage and use of your data for this purpose at any time by sending a message to our data protection officer.

7. Data processing for order processing

7.1 In order to process your order, we work together with the following service provider(s), who support(s) us wholly or partly in carrying out concluded contracts. Certain personal data is transferred to these service providers in accordance with the following information.

The personal data collected by us shall be passed on to the transport company commissioned with delivery within the scope of implementing the contract, if this is necessary for delivering the goods. We will pass on your payment data to the commissioned credit institution within the framework of processing payment, if this is necessary for processing payment. If payment service providers are used, we will henceforth explicitly inform you of this. The legal basis for the transmission of the data section is Article 6 para. 1 lit. b GDPR.

7.2 Use of payment service providers

- Paypal
When paying via PayPal, credit card via PayPal, direct debit via PayPal or — if offered — “Purchase by invoice” or “Payment in instalments” via PayPal, we will pass on your payment details within the framework of the payment to PayPal (Europe) Sarl et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereafter “PayPal”). The data is forwarded in accordance with Article 6 para. 1 lit. b GDPR and only insofar as this is necessary for payment processing.
PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal or — if offered — “Purchase by invoice” or “Payment in instalments” via PayPal. For this purpose, your payment data may be passed on to credit bureaus in accordance with Art. 6 para. 1 lit. f GDPR on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check to study the statistical probability of debt default for the purpose of deciding on providing the respective payment method. The credit information may contain probability values (so-called score values). When score values are included in the results of the credit check, they are based on a scientifically established mathematical and statistical method. Among other types of data, address data is included in the calculation of the score values. For further information on data protection, including on the credit agencies used, please refer to the privacy policy of PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, Paypal shall still be entitled to process your personal data if this is necessary for contractual payment processing.

8. Use of social media: Videos

Use of YouTube videos

This website uses the YouTube embedding function to display and play videos from the provider “YouTube”, which is owned by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

The extended data protection mode is used here, which, as specified by the provider, does not begin storing user information until the video(s) is played. When the embedded YouTube video is started, the provider uses “YouTube” cookies to collect information about user behaviour. According to “YouTube”, these are used, among other things, to collect video statistics, improve user friendliness and prevent abusive practices. If you are logged in to Google, your information will be directly associated with your account when you click on a video. If you do not wish to be associated with your profile when using YouTube, you must first log out before clicking the button. Google saves your data (even for users who are not logged in) as usage profiles and analyses them. This analysis is performed in accordance with Art. 6 para. 1 lit. f GDPR on the basis of Google’s legitimate interest in the placement of personalised advertising, market research and/or demand-oriented design of its website. You have the right to object to the creation of these user profiles, for which you must contact YouTube to exercise this right.

Regardless of whether the embedded videos are played, every time this website is visited, a connection to Google’s “DoubleClick” network is established, which can trigger further data processing operations without our influence.

Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

Further information on data protection at “YouTube” can be found in the provider’s privacy policy at https://policies.google.com/privacy?hl=en&gl=de

9. Online marketing

Use of Google AdWords conversion tracking

This website uses the online advertising program “Google AdWords” and under Google AdWords, the conversion tracking tool of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use Google Adwords to draw attention to our attractive offers with the help of advertising materials (so-called Google Adwords) on external websites. We can determine how successful the individual advertising measures are in relation to the data from the advertising campaigns. We use this tool in order to show you advertisements that are of interest to you, make our website more interesting for you and achieve a fair calculation of advertising costs.

The cookie for conversion tracking is set when a user clicks on an AdWords ad placed by Google. Cookies are small text files that are stored on your computer. These cookies expire after 30 days and are not used for personal identification. If you visit certain pages of this website and the cookie has not yet expired, Google and we will know that you clicked on the ad and proceeded to that page. Each Google AdWords customer receives a different cookie. Thus, cookies cannot be tracked using the website of Adwords customers. The information obtained using the conversion cookie is used to create conversion statistics for Adwords customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not obtain any information which can be used to identify the user personally. If you do not want to participate in tracking, you can opt out of this by disabling the Google conversion tracking cookie by changing your browser settings. By doing so, you will no longer be included in the conversion tracking statistics. We use Google Ads on the basis of our legitimate interest in targeted advertising in accordance with Art. 6 para. 1 lit. f GDPR.

Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

You can find more information about Google’s data protection regulations at: http://www.google.de/policies/privacy/

You can permanently deactivate cookies for advertising preferences by setting your browser software accordingly or downloading and installing the browser plug-in available under the following link:
http://www.google.com/settings/ads/plugin?hl=de

Please note that you may not be able to use all the functions of this website in full if you have deactivated the use of cookies.

10. Web analysis services

Google (Universal) Analytics

- Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files stored on your computer that enable an analysis of how you use our website. The information generated by the cookie regarding your use of this website (including the abbreviated IP address) is usually transmitted to a Google server in the USA and stored there.
This website uses Google Analytics exclusively with the extension “_anonymizeIp()”, which ensures an anonymisation of the IP address by shortening and prevents it from being directly linked to a particular individual. Google uses this extension to truncate your IP address within the Member States of the European Union or other States party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. In such cases of exception, the processing of data is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in the statistical analysis of user behaviour for optimisation and marketing purposes.
Google will use this information on our behalf to analyse your use of the website, compile reports on website activity and provide additional services associated with the use of the website and internet to us. The IP address provided by your browser under Google Analytics will not be combined with other data from Google.
You can prevent the use of cookies by selecting the appropriate settings on your browser. However, we would like to point out that if you do this, you may not be able to fully utilise all functions provided on this website. Furthermore, you can prevent Google from collecting the data relating to your use of the website (including your IP address), which is generated by the cookie, and you can keep Google from processing this data by downloading and installing the browser plugin available under the following link:
http://tools.google.com/dlpage/gaoptout?hl=en
As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie, which will prevent Google Analytics from collecting cookies from this site in the future (this opt-out cookie only works in this browser and only for this domain; to delete your cookies in this browser, you must click this link again): DISABLE GOOGLE ANALYTICS
Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.
For more information about how Google Analytics handles user data, please see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

11. Tools and miscellaneous

11.1 Google reCAPTCHA

This website also uses the reCAPTCHA service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This service is mainly used to distinguish whether the entry has been made by a real person or misused by machine or automated processing. The service includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in identifying individual voluntary actions on the internet and avoiding misuse and spam.

Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

Further information about Google reCAPTCHA and Google’s privacy policy can be found at: https://www.google.com/intl/en/policies/privacy/

11.2 Google Web Fonts

This site uses web fonts provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) to display fonts uniformly. When you open a page, your browser loads the necessary web fonts into your browser cache in order to display texts and fonts correctly.

To do this, the browser you use must connect to Google’s servers. Google will therefore know that our web page was accessed via your IP address. Google Web Fonts are used to ensure a uniform and appealing presentation of our website. This represents a legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. If your browser does not support Web Fonts, a standard font will instead be applied by your computer.

Google LLC, based in the USA, is certified for the US-European data protection agreement “Privacy Shield”, which guarantees compliance with the data protection level applicable in the EU.

For further information on Google Web Fonts, please refer to https://developers.google.com/fonts/faq and in Google's privacy policy at: https://www.google.com/policies/privacy/

11.3 Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops trustmark and offer the Trusted Shops membership to customers after they place an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to Art. 6 para. 1 lit. f GDPR that are overriding in the process of balancing said interests. The Trustbadge and the services advertised with it are a service of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which contains, for example, your IP address, date and time of accessing, data volume transmitted and the requesting provider (access data), and records the access. This access data is not analysed and is automatically overwritten no later than seven days after your website visit.

Any other personal data will only be transferred to Trusted Shops if you decide to use Trusted Shops products after completing an order or you have already registered to use it. In this case, the contractual agreement concluded between you and Trusted Shops shall apply.

12. Rights of the data subject

12.1 The applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) with respect to the data controller with regard to the processing of your personal data, about which we will inform you below:

- Right to information pursuant to Art. 15 GDPR: You have the right to obtain information about your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned storage period or the criteria for determining the duration of the storage, the right to rectification, deletion, restriction of processing, objection to processing, the right to lodge a complaint with a supervisory authority, obtain any available information as to the source of your data if it was not collected by us from you, the existence of automated decision-making including profiling and, where applicable, meaningful information about the logic involved and the scope concerning you and the envisaged consequences of such processing, as well as your right to be informed of the safeguards provided in accordance with Article 46 GDPR relating to the transfer of your data to third countries;

- Right to rectification pursuant to Art. 16 GDPR: You have the right to immediate rectification of incorrect data relating to you and/or completion of your incomplete data stored by us;

- Right to erasure pursuant to Art. 17 GDPR: You have the right to obtain the erasure of your personal data where the grounds under Art. 17 para. 1 GDPR apply. However, this right shall not exist, in particular, if the processing is required for exercising the right to freedom of expression and information, for complying with a legal obligation, for reasons of public interest, or for establishing, exercising or defending legal claims;

- Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data if the contested accuracy of your data is verified, if you oppose the erasure of your data due to unlawful data processing and instead request the restriction of the processing of your data, if you need your data to establish, exercise or defend legal claims after we no longer need this data once the purpose has been achieved, or if you have objected to processing for reasons based on your particular situation pending the verification of whether our legitimate grounds override yours;

- Right to information pursuant to Art. 19 GDPR: If you have exercised your right to have the data controller rectify, erase, or limit the processing, the controller must inform all recipients to whom your personal data has been disclosed of this rectification or erasure of the data or restriction on processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of these recipients.

- Right to data portability pursuant to Art. 20 GDPR: You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to request its transfer to another data controller, insofar as this is technically feasible;

Right to withdrawal of consent pursuant to Art. 7 para. 3 GDPR: You have the right to withdraw previously issued consent to the processing of data at any time with future effect. If you withdraw consent, we will delete the data concerned without delay unless there is a legal basis for processing without consent that relates to the further processing. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal;

- Right to lodge a complaint under Art. 77 GDPR: Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you believe that the processing of your personal data is contrary to the GDPR.

12.2 RIGHT TO OBJECT

IF, WITHIN THE FRAMEWORK OF A CONSIDERATION OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING ON GROUNDS THAT ARISE FROM YOUR PARTICULAR SITUATION AT ANY TIME WITH FUTURE EFFECT.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO FURTHER PROCESS THE DATA IF WE DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

WHERE PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU SHALL HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING. YOU MAY EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

13. Duration of the storage of personal data

The duration for which personal data is stored is determined by the appropriate legal retention period (for example, commercial and tax retention periods). After the expiry of this period, the data in question is routinely deleted if it is no longer necessary for the fulfilment of the contract or initiating the contract and/or there is no legitimate interest on our part to continue storing it.

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