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Shipping and Returns
Delivery and Returns
Our warehouse is located in Braunschweig, Germany. The logistic partner in most cases is DHL and we try to use reliable ways to get the merchandise properly and safely packed without too much plastic to your address. In most cases we have a flat rate or deliver free of charge if the order amount exceeds a certain level. The cost is automatically calculated at the end of the order process.
It might be, that we have to split a delivery if one or more items are out of stock. Regularly we don’t do that, especially if the delivery is going out of Germany into another country. Nevertheless, if it’s necessary, the subsequent delivery will be free of freight charges for the customer.
Shipping costs within Germany:
For delivery within Germany we charge a flat rate of 4.95 € per order including VAT. From an order value of 29,90 € we deliver free of charge within Germany. The shipping cost calculator within the ordering process takes into account the free delivery.
Possibly necessary subsequent deliveries are free of shipping costs - on request we will split your order if we cannot deliver all products at once (does not apply to foreign deliveries - here we wait until everything is available).
Shipping cost outside Germany:
Zone 1: Shipping to Belgium, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic:
Flat rate 7,50 € per order.
From an order value of 45,00 € we deliver free of charge.
Zone 2: Shipping to Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City:
Flat rate 9,95 € per order.
From an order value of 100,00 € we deliver free of charge
Zone 3: Shipping to Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania:
Flat rate 19,90 € per order.
Zone 4: Shipping to Switzerland and Norway:
Flat rate 25,00 € net to max. 20kg.
Zone 5: Shipping to the rest of the world:
Flat rate 60,00 € net up to max. 20kg.
In the case of shipment to non-EU countries, additional taxes or costs (e.g. customs duties) are incurred in connection with your order. These are not paid by us or invoiced by us, but are to be paid by you directly to the relevant customs or tax authorities. Please contact these authorities for details.
Please note that we do not bear the costs for returns. Please read the cancellation policy on the consequences of a return.
Please send returns exclusively to:
Streiff & Helmold GmbH
Logistik & Versand / Retouren
Lager Carl Henkel