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Shipping and Returns
Delivery and Returns
Our warehouse is located in Braunschweig, Germany. The logistic partner in most cases is DHL and we try to use reliable ways to get the merchandise properly and safely packed without too much plastic to your address. In most cases we have a flat rate or deliver free of charge if the order amount exceeds a certain level. The cost is automatically calculated at the end of the order process.
It might be, that we have to split a delivery if one or more items are out of stock. Regularly we don’t do that, especially if the delivery is going out of Germany into another country. Nevertheless, if it’s necessary, the subsequent delivery will be free of freight charges for the customer.
Delivery charges within Germany:
Deliveries within Germany are free of charge from an order value over €29.90. Below €29.90 we charge the amount of €4.95 incl. VAT.
Delivery charges to other countries than Germany:
Zone 1: Deliveries to: Belgium, Denmark, France, Liechtenstein, Luxemburg, Monaco, Netherlands, Austria, Poland and Czech republic. We deliver free of charge, if the order value exceeds the amount of €45,00. A flat rate of €7,50 incl. VAT will be charged per order if the invoice amount is below €45,00.
Zone 2: Deliveries to: UK, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, and the City of Vatican. We deliver free of charge, if the order value exceeds the amount of €100,00. A flat rate of €9.95 incl. VAT will be charged per order if the invoice amount is below €45, -
Zone 3: Deliveries to: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Portugal and Rumania. A flat rate of €19.90 incl. VAT will be charged per order.
Zone 4: Deliveries to: Switzerland, Norway and other non-EU countries in Europe: A flat rate of €19.90 net will be charged per order (below 20kg).
Zone 5: Deliveries into other parts of the world that haven’t been mentioned before: A flat rate of €60 net will be charged per order (below 20kg). We might contact you in order to verify the delivery. We’ll do our outmost to serve your needs, but please be aware, that we might not be able to deliver to your country. Of course we would pay back the money which we have received.
Deliveries ex EU into other countries might require the payment of further taxes, customs or other charges, which aren’t covered by us. It’s your obligation to pay these duties to the local authorities. Please research your local necessities.
Please be aware, that we are not covering any expenses of returns. Please read the dedicated part of the terms and conditions.
The address for returns (please don’t use any other address):
Streiff & Helmold GmbH
Logistik & Versand / Retouren
Lager Carl Henkel